This website is operated by SASAKI International Limited (referred to as “SASAKI/SASAKI INTERNATIONAL/we/our/us”). As a user of this website (referred to as “you/your”) you acknowledge that any use of this website including any transactions you make (“use/using”) is subject to our terms and conditions below. Please:

  • read through these terms and conditions carefully before using this website.
  • print a copy or save to your computer hard drive for future reference.
  • also, read our Privacy policy section regarding your personal information.

Terms & Conditions

1.1 We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see the date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
1.2 If you are not a consumer, you confirm that you have the authority to bind any business on whose behalf you use this website.
2.1 Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it (please refer to Returns, Cancellations and Substitutions).
2.2 You can find the file details of your order by logging into your user account, however, please print out these terms and conditions and the order acknowledgement for your own records. If you wish to obtain specific details of your previous orders please contact us on 0845 330 6368 or at hello@sasaki.co.uk
3.1 UK Delivery
UK delivery refers to all parts of mainland United Kingdom, including the highlands of Scotland, and excluding Northern Ireland, the Isle of Man, the Isles of Scilly, the Scottish islands and the Channel Islands. For delivery to any of these please see below for information.
All deliveries must be signed for, except items sent by Royal Mail and which are small enough to be put through your letterbox. Please make sure you keep the receipt as it acts as your proof of purchase for warranty purposes.
3.2 Delivery of massage chairs
Deliveries are available Monday to Friday only although occasional exceptions may be made. We will endeavour to give you a week’s notice, but where a delivery slot becomes available at the last minute we will call to see if anyone will be available to take delivery of the chair. No delivery will be arranged for massage chairs bought on the internet before the expiration of the 14 days cooling off period required by the Consumer Protection (Distance Selling) Regulations 2000.
When your chair is delivered our team will make every reasonable effort to take it to the room of your choice, provided that there is sufficient access. The chairs arrive fully assembled and the drivers will not be able to remove any parts of the chair on site to fit it through tight spaces. It is not our responsibility to get the chair to your preferred location, only to the delivery address and the chair will be left downstairs or in a garage if it cannot be manoeuvred to your preferred location.
The packaging will then be removed so that you can inspect the chair fully, as you will be asked to sign to confirm receipt of the chair in good order. The drivers may remove the box if you ask them to do so, but we recommend that you keep it for a week or so in case the chair proves to be faulty.
Delivery is to be accepted within eight weeks of purchase, unless special arrangements are agreed at the time of purchase. Goods held thereafter will be subject to storage charges at commercial rates.
3.3 Access
Please be aware that it is your responsibility to ensure that there is sufficient access to deliver the massage chair into the delivery address and into your preferred location. You should consider vehicle access, width of doorways, availability of lifts, awkward stairs, tight corners, etc. If windows or doors need to be removed in order to gain access it is your responsibility to arrange this in advance at your cost and risk. If you are unsure about access to or within the property, please call (0121 647 6477) or email us (hello@sasaki.co.uk) to discuss this.
Please also note that where chosen access routes pose a serious risk to the health and safety of the drivers or risk damaging the chair or the customer’s property, a suitable alternate delivery address must be found within one mile of the agreed delivery address. If this is not an option the massage chair will have to be returned until suitable arrangements can be made. In this case any additional delivery would be chargeable. Our delivery drivers are experienced and their decision about access will be final.
Access difficulties are not an acceptable reason for refund so please ensure that any necessary measurements are taken before purchasing. There must be a minimum clear turning circle at any change in direction, for example on a staircase, in a hallway or between rooms.
3.4 Dismantle and Reassembly
Where access is expected to be tight we will ask, when arranging delivery, whether dismantling the chair is likely to be necessary. If you agree to a dismantle at the time of arranging a delivery there will be no additional charge above the ordinary cost of delivery. If we attempt delivery with the chair intact and find that access is insufficient there will be a charge of £300 for redelivery and dismantle.
3.5 Overseas delivery
For non-UK delivery please email hello@sasaki.co.uk for delivery pricing and arrangements. Please note that we are unable to make deliveries to BFPO addresses.
If you wish to move your chair to a new location, we can offer a removals service please contact hello@sasaki.co.uk for advice and pricing.
3.6 International shipping Policy
Customs Information
The customer is subject to all import duties, taxes and tariffs on any products ordered, which are imposed in your country, unless otherwise agreed with us in writing. Additional charges for customs clearance must be borne by you.
We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and you should contact your local customs office for further information.
Additionally, when ordering from us, you are considered the importer of the goods purchased and must comply with all the laws and regulations of the country in which you are receiving the goods. Generally, customs forms or shipping invoices for international packages will list the value of your order’s contents by product type.
For shipping of products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
Once an order leaves our warehouse, we are not responsible for orders that are delayed through customs. If you believe your order/s is likely to be/has been delayed please contact your local customs office since we will not be able to track your package in your home country.
3.7 We ship internationally
We ship worldwide, including Europe, Asia, Middle East, America.  Please contact us at hello@sasaki.co.uk  and our team will be able to arrange a special delivery.
3.8 Signature requirements for delivery
We will instruct the shipping companies not to leave packages at the shipping address without proper authorisation. International courier services generally require a signature.
It is necessary for you to provide a shipping address where someone is available to receive and sign for the package.
3.9 International chair deliveries
Where we are able to ship a massage chair to another country this will be performed by a third party freight forwarder. All deliveries are kerbside, not into the building, and are likely to be available only during normal business hours. The freight forwarder will contact you about a suitable delivery date once the chair is in the delivery country. If any arrangements are made with them which fall outside of business hours or kerbside delivery you must be invoiced for these directly, as we will not accept liability. Please ensure you have assistance available during the delivery slot to enable you to bring the massage chair into the delivery address as they cannot be handled by one person alone.
As with any delivery the onus is on the customer to make suitable arrangements to take delivery of their purchase.
4.1 Find out how you may make payment for your purchase and the relevant requirements: To enable the smooth processing of your order, the following payment policies will apply to all online orders placed with Sasaki throughout this site:
  1. Payments can be made by Visa, Mastercard and debit card. Cash, cheques and some other electronic cards cannot be accepted.
  2. You are required to provide details for Billing Information. Billing Information submitted must be the same as it appears on your credit card statement. The billing address is held by the card issuer and helps link the card to the address as an extra level of security.
  3. To prevent any fraudulent orders and to verify the Billing Information provided, we may at our option, request that you send additional information to us via email. This may take the form of a copy of the front and back of your card, your card statement (the portion which reflects the card number, billing address and issuing bank’s name/logo) or other proof of address in the form of a utility bill, for example.
  4. We reserve the right to cancel your order and/or suspend delivery should we find that the information submitted is not in order or should we not receive the above documentation upon request.
5.1 Returns Policy
Unwanted products may be returned for a refund or exchange if returned in their original condition (including packaging) within 14 days with proof of purchase, except for all kind of foot massagers, leg massagers or products that have a foot massager, due to the hygiene reasons.
For purchases covered under the Distance Selling Regulations, you have 14 days in which to cancel your contract in writing. Returning the item to us will be at the customer’s cost. Any refunds which are not covered in this way will be covered as outlined above.
In line with anti-money laundering guidelines, for purchases made by cash, we are unable to refund in cash, Refunds will be offered in the form of a credit note which is valid for six months, and any refund remains subject to the conditions outlined above.
Faulty products may be returned for a refund or exchange within 30 days with proof of purchase.
Unless the item is being returned because of a fault or it has been sent to you in error you will need to bear the cost of returns.
5.2 Exclusions
Except in relation to faulty products the following items may not be returned: leg/foot massagers, head massagers, mattresses and any other consumable products, additional warranty, or products where matters of hygiene make the product non-returnable.
This exclusion also applies to massage chairs so please ensure that you have chosen the correct product for your needs before finalising a purchase. We would strongly advise that you test the chair in our showroom as well as checking the measurements carefully before committing to the purchase.
Products purchased at a specially negotiated low price, below the currently advertised promotion price, or where the purchase is made on behalf of a business may not be refunded except where the product is faulty or incorrectly supplied.
5.3 Instructions for Returns
Before returning any item for refund you must obtain a Returns Authorisation Number (RAN). Please email hello@sasaki.co.uk  with your invoice number, date of purchase, original purchaser name, the product you wish to refund, the serial number and your reason for refunding. If eligible you will be supplied with an RAN – this may take up to 72hrs. Please ensure this number is clearly visible on the external packaging to avoid your product being rejected. RANs are only valid for 15 days, after which you must re-apply so we can re-assess your eligibility.
Package the goods carefully to prevent damage, enclosing a copy of your proof of purchase and contact details, and send to the address below using registered post or another secure method of delivery. Please note that postage or other return costs will be the customer’s responsibility and will be reimbursed only in the case of damaged or incorrectly supplied goods, and only for standard tracked postage costs. Where an item was sold with ‘free delivery’ the usual cost of the delivery will be deducted from the amount to be refunded– this amount is shown on your invoice.
The goods must be returned, together with the original packaging, in the same condition as supplied to you, and where appropriate any free gifts should be included or the cost of these items will be deducted from the final refund amount.
If we find that the product has not been returned to us in fully resaleable condition, inclusive of full packaging, we reserve the right to refuse a refund on the item, or deduct up to 30% of the original selling price from the refund amount.
You should allow up to 10 working days from receipt of your product for the refund to be processed.
5.4 Returns address:
Sasaki International Ltd Unit 1, Maple Business Park Walter Street Aston Birmingham B7 5ET 0121 647 6477
6.1 Non-Electrical Products
As these items cannot be repaired it is not possible to offer a repair. Within 14 days, with proof of purchase you may be able to return the item for a one-for-one product exchange, or a refund if the item is eligible.
Please see our full Returns Policy for exclusions. For items found to be faulty only a one-for-one exchange or refund can be offered and needs to comply with the requirements of the Sale of Goods Act 1979 or EU Directive 1999/44.
6.2 Electrical Products
All electrical items carry a full one year local UK commercial warranty, or a limited one year European commercial warranty covering parts and technical assistance. This does not affect your right to a legal warranty as detailed in the UK Sale of Goods Act 1979 or EU Directive 1999/44.
Within 14 days with proof of purchase, you may return the product for a one-for-one product exchange or a refund. After the 14 day period repairs will be arranged. Please see our full Returns Policy for details of how to return your product.
Items should usually be returned to our warehouse at your cost. For website and office purchases which are posted back by the customer, we will cover the cost of return post.
For large items such as chairs within mainland UK please email hello@sasaki.co.uk to arrange a service visit and repair on-site.
For non-UK customers we will work with you to diagnose a fault, and supply parts (free of charge under warranty only) and technical assistance by email, whether for smaller products or massage chairs. All enquiries should be sent by email to hello@sasaki.co.uk
If a product cannot be repaired we may offer a one-for-one product exchange at our discretion.
Please note that warranties are personal to the original purchaser, and valid only in the original country of purchase.
Warranty cover excludes: wear and tear, user error, accidental damage and natural disaster. Service by non-Sasaki technicians will render any warranty, whether legal or commercial, invalid, and no reparation will be offered.
If you have purchased your Sasaki product from any other website or supplier please approach your retailer in the first instance, as your contract is with them, and we would be unable to verify your purchase details.
6.3 After Your Warranty Expires
After the first year of warranty has expired we are still able to assist with repairs, but these will be chargeable. Please email hello@sasaki.co.uk for an up-to-date price for your product.
For massage chairs outside of warranty please email hello@sasaki.co.uk.co.uk. The majority of chairs can be repaired in a single visit as we narrow down the fault before quoting. You will need to pay in full in order to proceed with the repair visit.
7.1 We make every effort to ensure that the product marketed by us is of the highest quality. We are governed by the manufacturer’s ability to provide the quality of a product. There are times when this may be beyond our control. We make every effort to ensure that the purpose for which the product is advertised is the correct one. Equipment must at all times be used in conjunction with the manufacturer’s instructions, please read carefully before use.
7.2 The product we sell is suitable for most adults. If however, you are pregnant, have undergone major surgical procedures, or suffer from any pre-existing medical conditions we recommend that you first consult your doctor or specialist before purchasing from us.
7.3 All pictures shown are for illustration only. The actual product may vary slightly due to manufacturers enhancements.
8.1 No order shall be accepted on the Seller’s website from any person under the age of eighteen years or the age of majority in the country in which they are resident.
9.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
9.2 You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
10.1 Following international agreement on the basic principles of protecting the environment from hazardous substances released by Electrical and Electronic Equipment at the end of its life, the European Parliament introduced Directives calling for all member states to pass legislation to recycle these goods at the end of their useful life.
The directive responsible for promoting the safe disposal and/or recycling of Waste Electrical and Electronic Equipment at the end of its life is generally referred to as the WEEE directive.
10.2 Sasaki International Ltd offer customers a free in-store take back of old WEEE items on a like for like basis. Customers can return their old items within 28 days of purchasing an equivalent new item. The old items will be returned to a producer compliance scheme or a local waste carrier and disposed of in a safe manner.
Some WEEE may contain significantly higher amounts of hazardous substances than if they were manufactured today. The hazardous substances present in such WEEE items can damage both human health and the environment if left in landfill sites.
10.3 Products produced after August 2005 will be marked with a crossed-out wheelie bin symbol:
10.4 When these products are no longer required, they should be disposed of separately from household waste.
11.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.
11.2 Subject to Section 11.1 above, SASAKI will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website SASAKI will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and SASAKI accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.
11.3 Subject to Section 11.1 above, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out in Section 5 above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under the applicable law.
11.4 Subject to Section 11.1 above, SASAKI will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:
• economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or
• loss of goodwill or reputation; or
• special or indirect losses
• suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.
11.5 Notwithstanding the above, subject to Section 11.1 SASAKI’s aggregate liability (whether in contract, tort or otherwise) for loss or damage shall, in any event, be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause.
11.6 This clause 7 does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.
11.7 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
12.1 The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.
12.2 We have selected our product on the basis that they will be used for domestic use only. If you are planning to use them for business purposes please make sure that you are covered by the appropriate insurance. Where you decide to use the product in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users arising out of or in connection with the product shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition.
12.3 SASAKI shall be under no liability for any delay or failure to deliver a product or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.
12.4 To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
12.5 You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by SASAKI.
12.6 SASAKI reserves the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party.
12.7 None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.